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Avaya: Outsourcing for Business Results
When Avaya—a global leader in business communications software, systems and services—prepared to embark on an aggressive schedule of new product launches, a key success factor was making training programs immediately available to help customers promptly realize efficiency, performance and business benefits. It became clear, however, that Avaya’s geographically fragmented learning organization was not positioned to…
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Learning Business Process Outsourcing and the Journey to High Performance
What’s on the minds of learning executives today? An exclusive Accenture Learning research study has found that a single, common goal dominates the learning field today: leveraging the learning function to make a business impact and achieve high performance. Corporations and governments alike have high expectations for their learning organizations today. As companies focus on…
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Critical Characteristics for CLO Success
The CLO’s role in the company is still fluctuating, but best practices are emerging. To earn a seat at the executive table, learning leaders must take a proactive stance and shape their own futures.
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Evangelical Lutheran Good Samaritan Society: Establishing Educational Practices
The Evangelical Lutheran Good Samaritan Society, a nonprofit long-term health care organization with more than 27,000 residents, established its learning and strategic integration department more than five years ago to consolidate the professional education infrastructure. The organization plans to use the new systems to support career lattices for most of its approximately 24,000 employees. “Our…
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Formalizing Informal Learning
The process of learning isn’t changing, but the way we deliver and enhance it at an enterprise-wide level is. CLOs must rethink their organizational role to benefit from the rise of informal learning.
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Business Intelligence for Intelligent Businesses
Information is the currency of modern business. I’m not exactly climbing out on a limb to make that proclamation—learning leaders know the intrinsic value of knowledge and data better than anyone. Business intelligence, beyond being the name of this magazine’s monthly research column, is the ultimate two-way street for today’s progressive organizations. Information flows in…
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Boeing’s Bonnie Stoufer Helps Learning Take Flight
Boeing jetliners carry millions of passengers around the globe on a daily basis. Bonnie Stoufer, vice president for learning, training and development at Boeing, helps learning take flight for a workforce of 155,000.
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The Peace Corps: Education With a Mission
The Peace Corps reaches out to developing countries to help Americans and people of other cultures understand one another. Learning is key to mission success for a volunteer workforce that must communicate in more than 300 languages.












