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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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Getting the CLO Foot in the Door
Sometimes we have to back up in order to move forward, or acknowledge that the future may be in the past. The recent straddling of the classroom and e-learning by Bob Mosher was a wise case in point (Chief Learning Officer, “Selling Up, Selling Down,” Jan
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Choosing an LMS: Taking Architecture Into Account
When chief learning officers are making decisions around learning management systems, it is important to take the company’s existing technology into account.
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The Other 80 Percent: Increasing Workforce Productivity
If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ
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Organizing Enterprise-Wide E-Learning and Human Capital Management
In this global and hyper-competitive knowledge economy, the real value of a chief learning officer is not his or her expertise in learning or leadership development or even technology—it is rather the ability to link such things to an overall enterprise-w
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Negotiating an LMS Contract: Traps and Pitfalls
Purchasing a learning management system (LMS) or a hosted LMS contract is like entering into a long-term relationship. However, the initial negotiations often tend to be oriented toward annual contracts. It actually takes about three years to inculcate th
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Compliance: What CLOs Should Know
By now, it is a cliché to say that the rise of the Internet, e-mail and World Wide Web a decade ago revolutionized virtually every field of human endeavor. During the first half of that decade, early adopters experienced problems that today
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Case Studies in the ROI of Training
Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes












