-
Cathay Pacific Airways: Taking Off With E-Learning
Cathay Pacific Airways was founded in 1946 and since then has grown its business to encompass nearly 50 destinations in 29 countries. When Cathay Pacific Airways invested more than $250 million in e-business, a part of that change in the company’s strateg
-
Integrating World-Class Learning and Development Practices
Leaders in business, government and nonprofit sectors face the constant challenge of cutting costs, improving customer satisfaction and productivity and retaining the talent to run their organizations successfully. These challenges make it critical for le
-
Next-Generation Six Sigma
When Smith applied this mathematical concept to manufacturing and engineering at Motorola, it captured Bob Galvin’s passion for quality and business excellence. Six Sigma became the method for ensuring that […]
-
Outsourced Learning: Improving the Strategic Role of Training and Development
For many years, senior training and development managers have had to work hard to prove that they can play a truly strategic role within their organizations, often in vain. That is, until recently. Due to a confluence of events, things are beginning to ch
-
CompuCom: Investing in Certified Solutions
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic
-
Pitney Bowes: Transformation for Success
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ
-
The Value of Performance Simulations
Your business might be at risk due to training that may not deliver all of the skills that your employees need and assessments that may not always test whether they have acquired these skills. Simulations can play an important role in reducing this risk.
-
Correction
A case study in the March issue of Chief Learning Officer magazine failed to differentiate Captain D’s from Shoney’s. Captain D’s is a division of Shoney’s. Chief Learning Officer regrets […]










