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Chief Learning Officer, First Citizens Bank
This position directly manages the delivery of learning solutions for the organization. To accomplish this, the incumbent continually assesses the need for learning solutions as dictated by corporate goals and initiatives and ensures proactive delivery of
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Head/Director, Health Plan Institute
At approximately $25 billion in revenues and 136,000 employees nationwide, Kaiser Foundation Health Plan and Hospitals (KFHP/H) is America’s largest not-for-profit health maintenance organization.
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CLO as CEO: Ultimate Presumption or Natural Progression?
Recently, Chief Learning Officer magazine put together and distributed a four-page survey seeking perceptions of current and subsequent issues affecting the future directions of CLOs. Although comprehensive and detailed, the survey wisely invited responde
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Capturing Learning Opportunities
Businesspeople often ask us what it takes to survive and profit in competitive and volatile market conditions. The common solution is to offer improved products and services. This is partially true. However, improvements are only the expected results, not
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Outsourcing Learning: Choosing the Model for Success
With increasing pressures to provide more return on investment for their training initiatives, many organizations are taking a more strategic view of vendor relationships and outsourcing. Synonymous primarily with software services and back-office process
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Gap Inc.: Using All Four Levels of Evaluation
With an identified need for leadership training at the store-manager level, Gap Inc. implemented a leadership-training program called Leadership Training for Supervisors (LTS). This program focused on supervisory and leadership skills—how to influence and
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Fujitsu Siemens Computers: Processing Learning Success
Fujitsu Siemens Computers was formed in 1999 through a joint venture of Fujitsu Limited and Siemens AG. It is Europe’s leading computer company, offering a range of computer technology and IT infrastructure solutions. But with thousands of employees speak
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Norwich Union: Cutting Contracting Costs
Norwich Union is part of Aviva, the world’s seventh largest insurer and the biggest in the United Kingdom. Formed by the merger of several large insurance companies in the late ’90s, Aviva has premium income and investment sales of more than $50 billion a