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CNA Insurance: Supporting an Effective Workforce
Property and casualty insurer CNA’s knowledge and learning group is charged with bringing learning and development initiatives to approximately 11,000 employees in North America and Europe. As many of these […]
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Peak Performance
A tale of three business leaders with one thing in common: First, there’s the chief learning officer, or similarly titled executive, in an organization’s learning division. CLOs work daily to […]
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20 Frequently Asked Questions About ROI
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
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The Power of Leadership Coaching
Successful leadership coaching enables leaders to coach themselves—ultimately becoming more self-correcting. To achieve this goal, coaches must develop true partnerships with the leaders they empower.
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Building Leadership Skills for 2005
Each new year brings with it the inevitable resolution-making—but not just by individuals. Organizations are busy creating goals and highlighting areas for development, as well as planning budgets and strategies to guide enterprise activities in the comin
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E-Mail: Technological Breakthrough or Productivity Drain?
There’s a new kind of corporate battle raging in offices around the globe that has nothing to do with takeovers, mergers or acquisitions. It’s called an e-mail war. A recent survey by Novations concluded that less than 30 percent of all e-mail sent actual
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Diversity in the Enterprise Equals Development
When you hear the term “diversity,” you may think of minority recruitment or gender equalization in the workplace. These conceptual definitions are certainly important, but there is another that touches on the full development of assets within an organiza
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GE Consumer Finance: Expanding Global Training, Expanding Business
As vice president of training and development for GE Consumer Finance, Ginny Ertl is responsible for creating a global learning community. With her help, 32,000 employees help bring good things to light.











