Talent Management

Leading Business Change – SILVER: Michael E. Pollard, Chief Learning Officer, Regions Financial Corp.

When Regions Financial Corp. acquired Union Planters in early 2004, the new company faced post-merger integration challenges, but CLO Michael Pollard understood that he and his team would play a vital role in successfully reinventing the company and ensuring that the most critical workers performed at the highest possible levels. Pollard developed the merger learning…

Talent Management | Technology
Achieving Impact – BRONZE: Nicholas Mantia, Senior Vice President & CLO, HomeBanc Mortgage Corp.

Learning and development programs have the potential to significantly impact organizational performance. HomeBanc Mortgage Corp., which operates in Florida, Georgia and North Carolina, is a case in point. CLO and Senior Vice President Nicholas Mantia helped establish the Professional Sales Development Curriculum (PSD), a nine-week, 10- to 12-hour-a-day class for new HomeBanc loan officers. The…

Talent Management
Achieving Impact – GOLD: Rob Lauber, Executive Director, Learning Services, Cingular Wireless

Mergers and acquisitions are challenging under most circumstances, but when more than 46 million customers, over 100,000 employees and a 20-day transition period are a part of the mix, an aggressive and structured plan is in order. After Cingular Wireless acquired AT&T Wireless in 2004, Rob Lauber, executive director of learning services, and his skilled…

Learning Delivery | Talent Management
Editor’s Letter – Saluting the Best

Have you ever seen a general cry? Well, I haven’t either, but I’ve seen one give a heartfelt speech, relinquishing a crown he wore proudly to a worthy successor. And while his kind words might not have filled all eyes in the audience with tears, he c

Talent Management
International Incidence

As someone who loves to travel and meet new friendly faces, I’ve been fortunate in my professional life. In addition to frequent-flying around North America more times than I can remember, I’ve walked on the Great Wall of China, sipped coffee in the shado

Talent Management | Technology
MB Financial: Using Technology to Meet Compliance Needs

Chicago-based MB Financial Bank is one of the largest independent banks in the city and prides itself on providing financial services to customers with a personalized, relationship-oriented touch. This operating style is taught through MB University (MBU)

Measurement | Talent Management | Technology
DaimlerChrysler Services Mexico: Improving Customer Service Training

The company’s credit analysts are long-term employees accustomed to doing things in a methodical and often lengthy fashion. They viewed their role as gatekeepers preventing risky deals from being written, rather than facilitators looking for creative ways

Talent Management
Schneider Electric: Global Awareness Enhances Communication Value

Schneider Electric is a global leader in electrical distribution, secured power and automation management. Business growth has created an operations shift from cost control to talent management, and this new focus has made it essential for the company to

Measurement | Talent Management

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Training Industry, Inc. Acquires Chief Learning Officer and Chief Talent Officer Brands

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GP Strategies Bets on “Learning Velocity” in AI-Era Brand Refresh

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