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Learning Innovations – SILVER: Ted Hoff, Vice President, Learning, IBM
When IBM Vice President of Learning Ted Hoff joined the company four years ago and began to actively leverage work on IBM’s On Demand Learning capabilities, one of his first […]
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Leading Business Change – SILVER: Michael E. Pollard, Chief Learning Officer, Regions Financial Corp.
When Regions Financial Corp. acquired Union Planters in early 2004, the new company faced post-merger integration challenges, but CLO Michael Pollard understood that he and his team would play a […]
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Achieving Impact – BRONZE: Nicholas Mantia, Senior Vice President & CLO, HomeBanc Mortgage Corp.
Learning and development programs have the potential to significantly impact organizational performance. HomeBanc Mortgage Corp., which operates in Florida, Georgia and North Carolina, is a case in point. CLO and […]
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Achieving Impact – GOLD: Rob Lauber, Executive Director, Learning Services, Cingular Wireless
Mergers and acquisitions are challenging under most circumstances, but when more than 46 million customers, over 100,000 employees and a 20-day transition period are a part of the mix, an […]
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Editor’s Letter – Saluting the Best
Have you ever seen a general cry? Well, I haven’t either, but I’ve seen one give a heartfelt speech, relinquishing a crown he wore proudly to a worthy successor. And while his kind words might not have filled all eyes in the audience with tears, he c
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International Incidence
As someone who loves to travel and meet new friendly faces, I’ve been fortunate in my professional life. In addition to frequent-flying around North America more times than I can remember, I’ve walked on the Great Wall of China, sipped coffee in the shado
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MB Financial: Using Technology to Meet Compliance Needs
Chicago-based MB Financial Bank is one of the largest independent banks in the city and prides itself on providing financial services to customers with a personalized, relationship-oriented touch. This operating style is taught through MB University (MBU)
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DaimlerChrysler Services Mexico: Improving Customer Service Training
The company’s credit analysts are long-term employees accustomed to doing things in a methodical and often lengthy fashion. They viewed their role as gatekeepers preventing risky deals from being written, rather than facilitators looking for creative ways