- Psychological safety: an overlooked secret to organizational performance December 1, 2020 - Psychological safety is an essential foundational component for innovation, divergent thinking, creativity and risk-taking — but it should not be confused with comfort. There are a number of small behaviors leaders can cultivate to help their teams take more interpersonal risks to increase psychological safety. Read More
It’s probably safe to say that you are already a true believer. You believe that learning, knowledge management and investing in human capital leads to competitive advantage in this rapidly changing information economy, right? And your peers and colleague
The events of Sept. 11, 2001 changed the way Americans view security. Our long-held sense of invincibility is gone, and companies are searching for new ways to increase security measures without spending a fortune or infringing on employees’ ability to do
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
Sometimes we have to back up in order to move forward, or acknowledge that the future may be in the past. The recent straddling of the classroom and e-learning by Bob Mosher was a wise case in point (Chief Learning Officer, “Selling Up, Selling Down,” Jan
For many years, senior training and development managers have had to work hard to prove that they can play a truly strategic role within their organizations, often in vain. That is, until recently. Due to a confluence of events, things are beginning to ch
Certification programs exist in many disciplines, from car mechanics to airline pilots, from accountants to nurses. But in few industries is certification so heavily relied upon as it is for Information Technology (IT) professionals. For these technologic
Since its beginnings in 1920 when Arthur Pitney and Walter Bowes invented the postage meter, Pitney Bowes has evolved into a $4.1 billion global provider of integrated mail and document management solutions. It’s hard to believe that a company whose produ
Your business might be at risk due to training that may not deliver all of the skills that your employees need and assessments that may not always test whether they have acquired these skills. Simulations can play an important role in reducing this risk.
When chief learning officers are making decisions around learning management systems, it is important to take the company’s existing technology into account.
If you’re getting increasingly curious about how to increase employee productivity these days, when most people are asking only about how to cut costs, that’s a good sign. Research has shown that a simple 1 percent increase in productivity typically produ
In this global and hyper-competitive knowledge economy, the real value of a chief learning officer is not his or her expertise in learning or leadership development or even technology—it is rather the ability to link such things to an overall enterprise-w
Determining the return on investment (ROI) for training programs can be one of the most difficult, yet necessary, responsibilities of the chief learning officer. Senior management wants to know that its investment in training is contributing to the succes
You don’t need me to tell you that collaboration is key to your way of doing business. That’s a lesson that most of us learned early in our careers, and I’d wager learning executives like yourselves were early adopters. Executives and managers all interac
Purchasing a learning management system (LMS) or a hosted LMS contract is like entering into a long-term relationship. However, the initial negotiations often tend to be oriented toward annual contracts. It actually takes about three years to inculcate th