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Improving Productivity Through Coaching and Mentoring
Although coaching and mentoring seem similar on the surface, the two techniques — and their applications — can have substantially different effects in the workplace.
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Communities of Practice 2.0
“If you want to go fast, travel alone, but if you want to go far, travel together.” – African proverb Communities of practice are being reinvented for Web 2.0 as […]
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CLO Results and Related Responsibilities
At the Spring 2007 CLO Symposium, attendees were asked to write the ideal CLO job description. The following points are their synthesized ideas: Exercise Meaningful Business Influence Essential source of […]
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Destination Hotels: Leveraging Technology for Effective Succession Planning
As the war for talent heats up, more organizations are finding value in talent management and learning activities integration. Such is the case with Destination Hotels & Resorts. With more […]
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DHL Express Sales Asia-Pacific: Delivering Training Worldwide
With employees spread out over 41 countries and speaking five languages, delivering effective training within DHL Express Sales Asia-Pacific is no easy feat. It’s up to the training and development department to bring continuity to DHL’s overall learning
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Analysis Paralysis: The Stagnant State of Measurement
Today’s CLOs find themselves in a measurement Catch-22: To successfully demonstrate the impact learning has on business results requires a willingness from management to grant access to key performance and result metrics, but management is often reluctant
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Convergys Delivers Strong Revenue, Earnings Growth in First Quarter
Cincinnati — May 1 Convergys Corp., a global provider of customer care, human resources and billing services, has announced its financial results for the first quarter of 2007. Highlights include: […]
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University Health Systems: Measures of Success
As with employee education itself, metrics aren’t worth doing just for their own sake — they have to be tied to something meaningful to have any impact on the way […]