Measurement
The overall performance of a business can be measured in a number of ways. Its success can be evaluated based on the organization’s training and learning programs, and its ability to adapt to change.
Jim Caprara: Connecting Education and Nextel Strategy
As a leading provider of wireless communications services, Nextel Communications Inc. attained its success in the marketplace through exceptional customer service and training like that directed by Jim Caprara, vice president, human resource development (
How Will Interest in Outsourcing Change the CLO’s Role?
According to a recent IDC study, the market for business process outsourcing (BPO) in the learning function reached $2 billion in 2003, an increase of 150 percent over 2002. Big numbers, yes, but the forecast numbers are even bigger: a $10 billion learnin
Want E-Learning Accepted? Show Them the ‘Real’ Money
If managers could demonstrate a return on investment (ROI) for e-learning, would that make a compelling case for the acceptance of e-learning by decision-makers? Financial projections alone may not be enough to satisfy a skeptical audience. To make those
Motivating Sales Forces With Enhanced Learning
Motivating learners in today’s environment of sensory overload is a formidable task. Directors of media events confirm that 15 seconds devoted to one scene or idea is stretching the limits of today’s audience. Motivating a sales organization to undertake
Communications Training: Making Six Sigma Work
What could be missing from your Six Sigma training strategy? Chances are you’ve missed one of the most critical success factors for any quality or productivity initiative: communication skills training. Six Sigma, like ISO 9000 and total quality managemen
Analytics: The CLO’s Case in the CEO’s Language
One measures, of course, to impact decision-making. The purpose of any measurement is to provide meaningful, objective and accurate information to facilitate that decision-making. The context and type of decision drives the measurement effort. This is why
HR Critical to Align Workforce Performance With Organizational Goals
The human resources function is critical to optimize workforce performance and connect learning with organizational goals and objectives in the manufacturing industry, according to a new PeopleSoft customer survey on human capital management (HCM).
Business-Based Learning: Strategies for Real-Time Learning
Part One of the Business-Based Learning series introduced the five-level business-based learning (BBL) model as an audience-centric approach to designing blended delivery platforms. Part Two expanded on the BBL strategies to align training activities with
Analog Devices: Manufacturing Learning Success
Analog Devices Inc. manufactures high-performance integrated circuits that are used in analog and digital signaling processing applications. With more than 8,500 employees located in Massachusetts, California, North Carolina, Ireland and the Philippines,
Assessing the Business Impact of External Degree Programs
Corporate America spent $10 billion in 2003 on tuition reimbursement programs. Yet according to research firm Eduventures, only 2 percent of companies surveyed actually calculate a return on investment (ROI) for these programs, and only 45 percent have an
What Counts?
Businesses exist to create value, and the source of value resides outside the learning function. As Peter Drucker has pointed out, “Neither results nor resources exist inside the business. Both exist outside. The customer is the business.”
AT&T: Connecting Education and Strategy
AT&T Learning has restructured its organization into a vertically integrated global learning organization. AT&T Learning works closely with its business partners to develop the right solutions to help them meet their business goals
Steve Kerr: Managing the Business of Learning
Goldman Sachs is a leader on Wall Street, where it takes more than money to tread competitive waters. It’s Managing Director and Chief Learning Officer Steve Kerr’s responsibility to ensure that Goldman Sachs executives get the training and development th
Using Models to Manage Strategic Learning Investments
Gone are the days of technologies looking for a problem to solve. Today, technology investments must be strategic and driven by an organization’s business focus. However, not everyone fully realizes the strategic importance of technology investments
Driving Results by Teaching Learners How to Learn
Many learning and development organizations take the build-it-and-they-will-come approach to education offerings, providing vast catalogs of courses, but never really knowing whether or not the learners are getting it. In order to demonstrate that your le