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Selling the C-Suite on Results
Too often, executives discount reports on learning’s impact as too simplistic or attributable to non-learning factors. If those reports aren’t improving learning’s standing, you’re missing real opportunity. This is the time of year when annual learning summary reports get compiled and presented to executives and other key learning and development (L&D) stakeholders. Often thick with…
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Customer Satisfaction Through Training
American Family Insurance turned to its education division to revamp internal training.
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The Case for Coaching
One-on-one executive coaching is a good idea in today’s economic environment.
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Small Changes Result in Big Improvements
Kaiser Permanente needed to come up with a more standardized, cost-effective approach to learning and follow-through.
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Executing Blended Learning at Comcast University
Comcast elected to introduce a new customer-service process to employees.
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The Training Industry in 2009: A Look Ahead
Chief Learning Officer magazine’s Business Intelligence Board survey respondents view the coming year with guarded optimism.
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The OODA Loop and Learning
A common criticism of learning leaders is that they don’t "get" strategy.
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It’s Budget Season
A recent survey found that more training budgets are decreasing than increasing in 2009.












