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Video Propels E-Communication
In the productivity pyramid model, e-communication constitutes the first step. Contrary to conventional wisdom, the essential IT infrastructure is common. Since the infrastructure exists in most organizations, the use of video for knowledge sharing has op
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PTC: Blended Learning for Sales Training
PTC develops and supports software solutions that help manufacturers automate product development processes, helping to decrease time to market and drive development costs down. With around 4,000 employees, PTC has maintained a siloed training organizatio
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Communications Training
In any company, communication between managers and employees is a big issue. Employees want guidelines from their supervisors, and the management staff wants input from their team. And while most companies have little trouble sharing information down the
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Debunking the LCMS Myth
There has been a lot of buzz in the e-learning market around defining what learning management systems and learning content management systems are and are not.
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Measuring Learning Investments
I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list
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Centralized Methodologies
Today, large organizations need to have a centralized methodology for the allocation and prioritization of resources. If there are metrics and tools in place, as well as accurate historical data, executives can more accurately measure the probability of individual project successes. Also, with this kind of information they can better predict the tangible benefits of…
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Plan, Do…Learn
In the customer-driven, people-centered environments where most service- and knowledge-based employees live, there is a need for a new approach.
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Empowering the Knowledge Worker With Internet Learning
In our last article, we discussed how an organization benefits from sound communication, skills development and skills assessment. But how do individuals benefit? In the larger context, productivity, performance and profitability should play in concer












