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Communications Training
In any company, communication between managers and employees is a big issue. Employees want guidelines from their supervisors, and the management staff wants input from their team. And while most companies have little trouble sharing information down the
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Debunking the LCMS Myth
There has been a lot of buzz in the e-learning market around defining what learning management systems and learning content management systems are and are not.
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Measuring Learning Investments
I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list
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Centralized Methodologies
Today, large organizations need to have a centralized methodology for the allocation and prioritization of resources. If there are metrics and tools in place, as well as accurate historical data, executives can more accurately measure the probability of individual project successes. Also, with this kind of information they can better predict the tangible benefits of…
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Plan, Do…Learn
In the customer-driven, people-centered environments where most service- and knowledge-based employees live, there is a need for a new approach.
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Empowering the Knowledge Worker With Internet Learning
In our last article, we discussed how an organization benefits from sound communication, skills development and skills assessment. But how do individuals benefit? In the larger context, productivity, performance and profitability should play in concer
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Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
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Competency Assessment Programs
Information technology (IT) project failures in companies account for an astounding $75 billion in losses each year, according to Gartner Inc. Current industry research has found that a deficient project management workforce is one of the leading culprits












