-
Measuring Learning Investments
I was recently asked to submit a cost analysis on attending a major trade event. To build my case, I outlined objectives and mapped a strategy for reaching them. I established a metric by which to determine satisfactory return on investment (ROI) and list
-
Centralized Methodologies
Today, large organizations need to have a centralized methodology for the allocation and prioritization of resources. If there are metrics and tools in place, as well as accurate historical data, […]
-
Plan, Do…Learn
In the customer-driven, people-centered environments where most service- and knowledge-based employees live, there is a need for a new approach.
-
Empowering the Knowledge Worker With Internet Learning
In our last article, we discussed how an organization benefits from sound communication, skills development and skills assessment. But how do individuals benefit? In the larger context, productivity, performance and profitability should play in concer
-
Minolta: Developing a Quality Team
With approximately 6,000 in-house and dealer-affiliated service technicians to train, Minolta’s Business Products Group (BPG) has had to innovate in order to keep up with frequent new-product rollouts. Minolta is a leading manufacturer of image informatio
-
Competency Assessment Programs
Information technology (IT) project failures in companies account for an astounding $75 billion in losses each year, according to Gartner Inc. Current industry research has found that a deficient project management workforce is one of the leading culprits
-
Halliburton: Drilling Into Education
Halliburton, founded in 1919, is one of the largest providers of products and services to the oil and gas industries. Employing approximately 85,000 people in more than 100 countries, Halliburton is divided into two operating groups: the Energy Services G
-
Federal Aviation Administration: Effective Distance Learning
The Federal Aviation Administration contributes to national security and the promotion of U.S. aerospace by providing a safe and efficient global aerospace system. The FAA Academy is charged with training 48,000 FAA employees.










