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Bay Area Rapid Transit District: Education on Track
The Bay Area Rapid Transit District (BART) is a rapid-transit train service serving 39 stations and crossing 95 miles of track in the San Francisco area. In order to meet regulated training needs while cutting costs, BART chose to implement Pathlore’s lea
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LMS: Your Key to Competitive Advantage
Can a call-center attendant, in the critical moment, quickly find the answer a customer requires to remain loyal? Does a company know if its investment in new product sales training actually contributes to increasing revenue? Overflowing and unmanageable,
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CNA Insurance: Leading With Blended Learning
In the spring of 2002, CNA Insurance decided to dramatically change its leadership strategy through a new performance management process. The new process set in place a set of performance-planning tools and processes that affected more than 2,300 managers
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Blended Learning and Business Change
Online delivery of training (i.e., e-learning) has surpassed the early-adopter stage, and companies find that the longer they use it, the more they use it. A cost-cutting slant has been effective in fostering its growth as a tool at the disposal of traini
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Is Your Learning Department Strategic or Just Necessary?
In a recent Harvard Business Review article titled “IT Doesn’t Matter,” Nicholas Carr questioned the strategic value of IT. Carr argues that the pervasiveness of IT makes it necessary, but strategically irrelevant. I read the article and thought, “
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Blended Learning: Finding What Works
Blended learning is the latest buzzword in corporate training. It sounds so simple—mixing e-learning with other types of training delivery. But now that Internet training is so widespread, where does it fit? What are the best ways to “blend” delivery type
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Connections: The Impact of Schooling
Your 16-year-old daughter says she’s going to take sex education at school and you’re relieved, but she tells you she plans to participate in sex training and you’re unnerved. Why? Because outside of education, you learn by doing things. Small wonder t
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Developing XQ–Execution Intelligence
An organization can have talented people and a superb strategy and still fail. Many do. The reason? It’s rarely for a lack of smarts or vision. It’s bad execution. As simple as that: not getting things done, being indecisive, not delivering on commitment












