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Overcoming Challenges in Learning and Development
Economic, social and technological changes are affecting the increasingly global workforce. Research suggests a shortage of skills for future job roles. Next-generation CLOs must answer strategic questions to overcome these challenges.
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Homewood Suites by Hilton: Learning Leads to Service
When Hilton Hotels conceived its Homewood Suites brand, it had a certain kind of customer in mind: the long-term guest. This was someone who had to stay in a room […]
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Blended Learning: Reinforcing Results
The Research Institute of America has documented declining retention following course completion. Through careful planning and thoughtful partnership, blended solutions can yield impressive results.
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American Express: Reinforcing Leadership Development
Over the past few years, American Express has embarked on an ambitious plan to implement enterprise-wide blended leadership development. While CEO Ken Chenault streamlines the company’s core operating businesses, reducing […]
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Aligning Education With Business Strategies
In the past, training and development focused on individual competencies and talent building, but as new problems must be solved, learning must adapt to solve them. The trick is to develop individuals to execute strategy.
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Cendant’s George Selix: Building a Learning Estate
After working as a CLO for Century 21, George Selix was prompted to lead learning at Cendant Real Estate Franchise Group. Centralizing certain functions has helped Selix connect learning and results.
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Managers Are the Key Solution to Retention Crises
It’s always something. First, the brouhaha over baby boomer retirement spun our collective learning and development wigs. Now, before organizations have even had time to come to grips and form solutions to handle that situation, there appears to be a tale
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Invest on the Top of the Wave
Thanks to strong economic growth in 2004 and 2005, most organizations have opened up their learning budgets. However, history has shown us that waves of strong economic growth crest and […]










