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Comcast: Turning Customer Service Agents into Performance Coaches
Customer service can be a key competitive advantage in the global marketplace. It can differentiate among best-of-breed organizations, and those industry practitioners point to it as a cautionary tale.
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Blended Delivery: Mixing Modalities
Today, blended learning refers to the range of delivery options available to learning professionals, including classroom-based, instructor-led training; synchronous or asynchronous e-learning; portable technologies and on-the-job training. With so many al
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Five Approaches to Collaborative Learning
Many CLOs want employees to share more of their knowledge and challenges with co-workers near and far. They have seen that, as sharing increases, so does productivity, group problem solving, […]
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The CEO-CLO Partnership: Making the Most of the Learning Agenda
Most CLOs wish their CEOs were fully committed to the learning agenda. They hope their senior leaders view education and development as strategic levers for business success rather than as […]
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The New Knowledge Worker: Enabling the Next Generation
If you search the term “knowledge worker” on the Internet, you will receive more than 900,000 references. This term elevates the common, everyday worker to an individual who has a […]
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Seven Best Practices CLOs Must Master
As the CLO’s role has evolved, the expectations of learning leaders have grown, as well. Despite this growth, CLOs need to keep a close watch on their basic competencies. To achieve and maintain success, CLOs must master seven best practices.
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Alan A. Malinchak: Launching ManTech International’s Corporate University
As a former special agent, administrator and educator for the FBI, Alan A. Malinchak understands what it takes to meet objectives under adverse conditions. As ManTech International’s first chief learning officer, he managed to launch a corporate universi
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Managing Director, Professional Development
BAI, the financial services industry’s leading professional organization, is seeking a Managing Director, Professional Development to lead our St. Louis based Professional Development Group. If you are a thought leader with significant experience in trai












