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Video iPods Revolutionize Hotel Chain’s Learning Program
Employees at Homewood Suites by Hilton are taking charge of their own learning opportunities with video iPods.
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3-D Simulations Provide Learning for Heart Surgeons
Heart surgeons who seek to learn about new treatments for atrial fibrillation, an abnormal heart rhythm, can do so using two instructional 3-D simulations from Virtual Heroes Inc. (VHI).
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Teaching Negotiation Skills? Embrace the Power of No
There are many reasons the CLO might want or need to negotiate.
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Is it Possible to Teach New or Different Emotions?
Most CLOs have mastered the tangible aspects of their work: managing cost, making critical decisions on what needs to be taught (as well as when and to whom) and how to deliver learning so that it is retained and practiced to the best advantage on the job
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Excelsior College Selected as Preferred Education Provider for McDonald’s
McDonald’s USA LLC employees now can use credits they earned at Hamburger University to earn college degrees through Excelsior College, a virtual university.
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Comcast: Turning Customer Service Agents into Performance Coaches
Customer service can be a key competitive advantage in the global marketplace. It can differentiate among best-of-breed organizations, and those industry practitioners point to it as a cautionary tale.
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Blended Delivery: Mixing Modalities
Today, blended learning refers to the range of delivery options available to learning professionals, including classroom-based, instructor-led training; synchronous or asynchronous e-learning; portable technologies and on-the-job training. With so many al
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Five Approaches to Collaborative Learning
Many CLOs want employees to share more of their knowledge and challenges with co-workers near and far. They have seen that, as sharing increases, so does productivity, group problem solving, […]