-
InfoComm International, United Veterans Learning Centers Partner to Employ Veterans
In a six-week program designed to enhance the capabilities possessed by many veterans, the trainees will be exposed to the employment possibilities of the AV industry and will receive preparation for the CTS certification exam.
-
Leverage Mentoring to Teach Entry-Level Workers Soft Skills
Gen Y is most receptive to learning soft skills when they can connect with and mirror behaviors exemplified by an experienced senior leader or peer mentor.
-
Talent Development Reporting: An Evolving Standard for L&D
Leaders in the learning industry have joined forces to create Talent Development Reporting Principles that will help standardize and define consistent measures for workforce development.
-
Survey: Employees, Executives Disagree on the Role of Social Media in Workplace Culture
Examining perspectives on culture and business strategy, 41 percent of executives participating in the study believe social networking helps to build and maintain workplace culture, while only 21 percent of employees have the same view.
-
Why Customer Service Training Is Missing the Mark
Customer service initiatives often don’t pay off, or wear off too soon. It’s time to stop training employees in customer service and start educating them for sustainable results.
-
The Leader as a Coach
To develop leaders consistently and globally, W.W. Grainger Inc. delivers shared coaching expectations, a common coaching language and tools, and higher goal attainment.
-
Leaders Gone Wrong: How Authenticity Goes Too Far
In developing leaders, CLOs should be aware that authenticity, while invaluable, can become an excuse for verbal abuse and laziness.
-
See the Forest for the Trees
Where should learning leaders prioritize development efforts — the organization or its people? To do one, they have to do the other.

















