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Contact Center Training Needs Technology and People
In-person education and contextual skills round out solid learning skills.
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When Leading a Business, When Does Creativity Matter?
Creativity is vital in today’s business environment, especially as millennials make up the largest generation in the workforce.
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The Talent Docket: May 9, 2017
These were the top talent stories from around the web.
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Full Speed Ahead: Redefining the Employer-Employee Contract
Today’s societal forces have shaped a new employer-employee social contract, writes Managing Editor Frank Kalman in the Spring 2017 quarterly journal.
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The New Employer-Employee Social Contract
The past half-century has brought tremendous change to the employer-employee social contract. From compensation and management, to culture, to learning and development, the relationship is being defined as never before.
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Don’t Believe the Hype. Learning Management Systems Are Alive and Well
Like Lazarus, LMSs have been prematurely declared dead.
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Talent10x: Can Network Effects Disrupt Headhunting?
On this episode of Talent10x, Frank Kalman talks with executives from Hunt Club, a startup trying to disrupt recruiting through technology and network effects.













