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Learning in Practice 2015: Trailblazer Division 1
From Left: Elizabeth Bryant, James Bradford, Daniel Gandarilla Gold Elizabeth Bryant Vice President of Southwest Airlines University, Southwest Airlines Southwest Airlines had embedded learning in its individual departments for 40 years. Inconsistency and redundancy were common across the organization, and this caused inefficient resource use, increased costs and limited flexibility. When the company acquired AirTran Airways in 2011,…
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Learning in Practice 2015: Technology Division 1
From Left: Elizabeth Bryant, Paul Clemente, Helen Zarba Gold Elizabeth Bryant Vice President of Southwest Airlines University, Southwest Airlines “Waste not, want not” appears to be the new motto for the learning and development branch of Southwest Airlines. As recently as 2013, the company was printing out hundreds of pages for training manuals for each…













