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ROI: Still Evoking Confusion and Controversy
The concept of return on investment is continuously abused and misused. ROI should be used wisely to help plan programs to ensure they deliver value and to identify opportunities for improvement.
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The Existential Question: Why Do We Measure?
A look at the six most common reasons and their implications.
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ROI Goes to School and Church
Organizations of all types face accountability.
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The Case for Small Data in Learning
To bridge the gap where big data is not serving our needs, small data can offer personal insights and meaning.
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Objectives are the Objective
Learning programs too often lack critical impact objectives.
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Good Times Never Last Forever
The time is right to take steps to make your learning programs and budget recession-ready.
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Avoiding the Curse of the Consultant
Simple steps ensure a consulting-based model delivers promised value and builds rather than harms your department’s credibility.
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Show Them the Money
Show me the money. Monetize this. Turn it into dollars. Executives often use these expressions when presented with data where the value is unclear. Converting data to money is one way executives can understand problems and opportunities more clearly. If it’s a problem, such as excessive customer complaints, the annual cost of complaints will get…
















