Like many learning professionals, you may have responded to the COVID-19 crisis by quickly converting your most important instructor-led programs for virtual delivery. This emergency response made sense. But now we’re a couple months into the new world of physical distancing, and perhaps all those Zoom sessions are losing their appeal. Getting “back to normal” […]

Every business is working its way through disruption right now. Retail stores and restaurants are at limited capacity or remain closed. Grocery stores are ramping up click-and-collect to support record high sales. Contact center agents are working from home. They’re all searching for their next normal as they prepare for the long-term impact of the […]