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The Internal Revenue Service: Counting on Learning
With around 100,000 permanent and 20,000 seasonal employees, the Internal Revenue Service (IRS), a branch of the Department of Treasury, interacts with more Americans than any other public or private institution. In 2002, the IRS processed almost 227 mill
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Fireman’s Fund Insurance Company: Ensuring Educated Employees
In business for 140 years, Fireman’s Fund Insurance Company (FFIC) provides business insurance for specific industries, including marine, entertainment, manufacturing and real estate, and personal insurance to protect the homes and assets of families and
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Working With Vendors: Equipping Corporate Educators
When a CLO invests in a vendor, the consequences involve more than acquiring a product’s technical capabilities. The CLO is also buying into a set of multi-year relationships that may drive future strategic and tactical choices in areas as diverse as cont
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Awarding Excellence
It wasn’t about the movies this year; it was about the process. This year, you see, I had a vested interest: In case you missed the announcement at our recent […]
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The Extended Enterprise LMS
Although major learning-and-development shifts occur, surprisingly they are rapidly accepted, assimilated and accommodated, often with relative ease, finally emerging as new operating norms. Happily, in the process there is evidently a hidden hand or disc
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The Storyboard: Turning Information Into Experience
An e-learning project has many components, often being developed concurrently by many different people. Consequently, planning is a very important part of ensuring the success of the project, both for you and for the customer. One of the crucial artifacts
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Integrating Knowledge Into the Workplace
Now, more than ever, success in a fiercely competitive global economy depends on an organization’s ability to change and its people’s ability to respond to that change. Products that were once introduced annually now come out monthly. New software tools a
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Moving Toward Second-Generation E-Learning
One of the key problems addressed and solved by e-learning is instructor variability. Avoiding the extremes of creativity and ordinariness, e-learning instructional designers have opted for the solid middle road of competence. In the process of channeling