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E-Quality in E-Learning
Some claim that e-learning presents new modes of discrimination. A recent, global e-learning initiative at Deloitte Consulting that analyzed more than 135,000 test scores of 19,000 Deloitte employees offers some insight, demonstrating that an online setti
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Organizing Enterprise-Wide Content
What’s the best way to pull together the content that underpins training? Call this job climbing “Mount Content,” if you will. With the right tools, you can make the ascent.
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Evaluation as a Strategic Tool
Why is evaluation important to you, the learning executive? This article will attempt to answer this question from the point of view of someone who directs the training efforts for the entire enterprise.
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Measuring the Relevant Business Impact
CLOs know that metrics and measurement programs are more successful when they come from a deeper business need or reflect the kind of business thinking that already pervades the culture. Programs that are imposed artificially from the outside and that are
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Create a Compelling Scoreboard
People play differently when they’re keeping score. Have you ever watched a street game—basketball, hockey, football—when the players were not keeping score? Players tend to do whatever they want, the game stops for a few jokes, and the playing is not ver
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Extraordinary Productivity
As human beings, we perform best and make changes most effectively when we have a clearly defined mission before us that really matters, when we understand precisely when and where to invest our energy, when we derive fuel from positive, hope-filled emoti
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Cutting Outsourcing Costs Through Effective Skills Management
Contractors have always cost more than the equivalent full-time staff. In the employer’s mind, this higher cost is mitigated by the accompanying benefits. Contractors are short-term employees, an expensive resource for dealing with peak demand that can be
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Learning from Disappointment: Why Learning Solutions Fail to Deliver Results
Learning solutions are routinely implemented with the promise of delivering results. Too often, the results are disappointing. While the factors creating the lack of success are varied, they can usually be grouped into the categories described in this art