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Wescom Credit Union: Coaching Boosts Performance
With more than $3 billion in assets, 34 branches across Southern California and over 250,000 members, Wescom Credit Union is among the largest credit union cooperatives in the country. Making sure that each member’s needs are met is just one way Wescom sets itself apart. This is most evident in the credit union’s Member Service…
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The Chief Learning Officer’s Investment Portfolio: One Year Later
In 2004, members of the CLO Business Intelligence Board were surveyed on how their organizations would invest in learning and development over the next year. One year later, we take a look back–and a look ahead at next year’s investment forecast.
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The Edge
These days, you don’t need to go the wrong way to fail—standing still is all that is required. In times of rapid change, it is said, the edge comes to you. Never has this been more true than in the field of corporate learning. Economic stability has been replaced by adaptability as the new benchmark…
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Contrast: The Mother of Learning
To say that I am a golfer would be a very liberal use of the term. Mark Twain once called golf, “A good walk, spoiled.” On the other hand, I believe that most golf courses provide a beautiful environment and that the game offers some powerful learning analogies. The best golf lesson I ever experienced…
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E-Reference: The Real Just-in-Time Training
I was recently talking with a colleague about how blurred the definition of e-learning has become. For many organizations, it means an online tutorial or Web-based training. For others, it involves different modalities, such as synchronous technologies. And for others, it includes Web communities driven by threaded message boards, blogs or wikis. The point here…
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Assessment Alternatives: Appraising Organizational Performance
Star employees know that improving their professional success requires asking for feedback and then taking action. While many companies rely on 360-degree assessment programs, there are many other assessment options.
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Validating Knowledge Through Testing and Assessment
Ensuring that learners leave training with the skills they need is essential to the CLO’s mission. Taking a performance approach to testing and assessment leads to greater productivity, fewer errors and more confident employees.
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What’s on the Mind of Your Senior Executives?
Each year, Accenture surveys more than 400 leaders of the largest companies and public-sector entities around the world. The survey questions boil down to a central theme: “What’s on your mind?” That is, what are those executives’ most important strategic goals, and how do they feel about the organization’s ability to achieve those goals? It’s…