Forging a closer connection for the future.
Articles by Jack Ph.D.
In October, we focused on the macro-level view of the value of human capital. August’s article explained how value is placed on human capital using logic and intuition—the intangibles. This month, the micro view will be examined, showing how detailed impa
Most executives know that investments must be made in human capital, but is there evidence that these payouts lead to payoffs? Several macro-level studies examine this connection across organizations and functions.
What happens when your ROI evaluation produces disappointing results? Is the CLO’s job on the line? Here are 11 ways to transform negative results into positive improvements.
To ensure learning gets the attention it deserves, CLOs must meet with the executive team to demonstrate the results they deliver. This discussion can help change perceptions and increase involvement in workforce development.
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
After presenting chief learning officers with a self-assessment in his last column, Jack Phillips offers nine action areas to help improve the learning organization and connect it to business goals and strategy.
The demanding role of the CLO is rapidly changing. Recently, Tamar Elkeles, chief learning officer for QUALCOMM, and I had the pleasure of presenting a session based on our research and experience of the chief learning officer’s critical role. This is the
Learning and development in organizations in the past decade has transcended from low-level activities to high-profile contributors to organizational success. Budgets are growing at a faster rate than the gross national product. External learning supplier
Learning solutions are routinely implemented with the promise of delivering results. Too often, the results are disappointing. While the factors creating the lack of success are varied, they can usually be grouped into 10 familiar categories.
A new trend is emerging in major U.S. corporations that will ultimately have a major impact on CLOs: Chief financial officers are paying closer attention to human resources as a business driver. Much is being written about the new emphasis on workforce pe
In an attempt to align training and learning to business objectives, corporate universities have been created to deliver learning at the appropriate times, to a wide range of audiences, using a variety of methods. While executives pursue corporate univers
A recent study conducted by the human capital practice at Deloitte &amp; Touche in the United Kingdom made an interesting conclusion: There is much confusion about what to measure and monitor in the human capital arena. This comes as no surprise t
For years, there has been debate about the appropriateness of ROI as a measurement tool for learning and development. Today, the debate has shifted to the ways in which ROI can be integrated into other measurement