Jack J. Phillips
Jack J. Phillips, Ph.D., chairman of ROI Institute, is a world-renowned thought leader in the field of human resources. His proprietary ROI Methodology is the most applied measurement approach worldwide.
Articles By Jack J. Phillips
Soft skills are more valuable than hard skills
It is becoming clear that executives appreciate soft skills but still don't put them in the same level of value as hard skills. We have some work to do. Read More
How to keep from becoming a layoff statistic
Learning leaders are responsible for showing the value of L&D.
Who is driving ROI in organizations?
When it comes to delivering serious results from learning and talent development, hope is not a strategy, luck is not a factor and doing nothing is not an option. Read More
Workforce performance management: Transforming the dreaded performance review into a business contributor
Although there have been many attempts to make a change, it still seems like performance management systems are not working as well as they should. Read More
Essential analytics for the future of learning
Analytics measure success and serve as a basis for process improvement. The key is to define the metrics in categories or levels. Read More
Making your L&D budget recession-proof: 7 strategies to take now
Unfortunately, when it’s time to reduce budgets, learning is often the first budget to go. Read More
Common sense vs. common practice
Research suggests that if you want to increase support, funding and commitment for learning, you must connect learning to impact and ROI. So what keeps you from moving from common sense to common practice? Read More
Behavior change without impact is just being busy
Behavior change without a corresponding impact is just being busy. Here are five important reasons why you need to focus on impact for learning and development. Read More
The CLO is responsible for business results
One problem continues to plague learning and talent development teams: demonstrating their worth to the organization. Although we have made progress, it’s been slow. Why does this problem persist? Read More
Linking hybrid learning to the business
To secure the support and funding that virtual learning requires, programs must deliver business results. Here’s how designers, developers, providers and program owners can design virtual and hybrid learning experiences to deliver outcomes at the application, impact and ROI levels. Read More
Developing ROI thinking
You should be thinking about the chain of value on a regular basis for everything you do — not just developing and implementing L&D programs and initiatives — to develop a habit of ROI thinking. Read More
Does coaching deliver impact?
Coaching is a powerful tool that has evolved into a mainstream activity. Read More
How to get your L&D budget approved
Budget season tips from experienced professionals who have faced the daunting task of developing budgets, even in tough economic times. Read More
Virtual learning after the pandemic
With a sense of urgency, we need to make sure virtual learning delivers results for those who support it, expect it and even demand it. Read More
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